How to fix a failed platform sync
3 min read
A Failed sync means Glowr couldn't retrieve data from a platform. Data for that platform is paused until the issue is resolved. Here's how to diagnose and fix it.
Common failure causes
- ●Expired OAuth token — the most common cause. Platform tokens expire periodically and need to be refreshed by reconnecting.
- ●Platform API change — platforms occasionally update their APIs in ways that require Glowr to update its integration. Glowr usually handles this automatically, but a brief outage is possible.
- ●Insufficient account permissions — if you changed your account settings or revoked permissions on the platform side, Glowr loses access.
- ●Account suspension or restriction — if the platform has placed restrictions on your account, API access may be affected.
Step-by-step: reconnecting a platform
- 1.Go to Settings → Integrations.
- 2.Find the platform showing a Failed status.
- 3.Click "Reconnect." This will take you through a fresh OAuth flow — even if you've already connected this platform before.
- 4.Sign in to the platform and re-authorize Glowr's access.
- 5.Return to the dashboard and wait up to 5 minutes for the first sync to complete.
- 6.If the platform card changes to Healthy, you're done. If it stays Failed, check the error message shown on the card.
Before reconnecting, also check the platform's own connected apps settings (usually under Settings → Security → Apps) to make sure Glowr hasn't been revoked there.
If reconnection doesn't fix it
If you've reconnected and the platform still shows Failed, it may be a platform-wide API issue or an account-level restriction on the platform side. Check the platform's own status page, and if the problem persists, open a support ticket from the dashboard.
A prolonged Failed state will affect AI insights and may cause your data trust badge to drop. Resolve failed connections as soon as possible.
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